Privacy Policy

At Petals House, we are committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us regarding our wedding floral styling and decoration services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you:

• Submit an enquiry through our website
• Request a consultation
• Contact us by phone or email
• Subscribe to our newsletter or marketing updates
• Complete any online forms
  
  

The information we may collect includes:

• Full Name
• Email Address
• Phone Number
• Wedding Date
• Ceremony or Reception Venue
• Wedding Styling Preferences
• Budget Information
• Any additional information you choose to provide

We may also collect non-personal information such as:

• IP Address
• Browser Type
• Device Information
• Website Usage Statistics
• Pages Visited
• Cookies and Analytics Data

How We Use Your Information

Your information helps us provide the best possible service.

We may use your information to:

• Respond to your enquiries
• Schedule consultations
• Prepare personalised wedding proposals
• Deliver our floral styling services
• Improve our website and customer experience
• Send important service-related communications
• Respond to customer support requests
• Meet legal and regulatory obligations

We will never sell your personal information to third parties.

Cookies & Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may help us:

• Improve website performance
• Analyse visitor behaviour
• Remember website preferences
• Enhance website functionality

You may disable cookies through your browser settings, although some website features may not function correctly.

Sharing Your Information

We only share your information where necessary.

Your information may be shared with:

• Trusted service providers assisting our business
• Website hosting and IT providers
• Payment processing providers (if applicable)
• Government authorities where required by law

All third parties are expected to maintain appropriate privacy and security standards.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

While we strive to safeguard your information, no online transmission or storage method can be guaranteed to be completely secure.

Third-Party Websites

Our website may include links to external websites.

Petals House is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Marketing Communications

If you choose to receive marketing communications from us, you may unsubscribe at any time by following the instructions included in our emails or by contacting us directly.

Accessing or Updating Your Information

You may request access to the personal information we hold about you or ask us to correct any inaccurate or outdated information.

To make a request, please contact us using the details below.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business practices.

The updated version will always be published on this page with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Petals House

Phone: 0466 390 284

Email: info@petalshouse.com.au

Address:
85 Grant Parade
Officer VIC 3809
Australia